Guide to Pastes:

Is it Sugarcraft or Cake Decorating? For beginners, that is just the start of the problem!!!

If youre starting out you may have noticed that there seems to be many names for the same product, which makes things quite confusing for a beginner.

So heres a brief list: clearly, as many of the pastes do simlar jobs, it's going to be down to a matter of personal taste which ones to use. Generally you use Regallice to cover cakes, petal paste for the sugarcraft flowers and mexican paste, when we need something to be stronger and dry rock solid.

1. Rolled Fondant/ Sugar Paste/ Regallice - all the same product.  

2. Flower Paste/ Petal Paste/ Gum Paste – available here at The Cheese and Wine Shop

• This rolls out very thinly to help create very realistic flowers, dries hard. Can keep for a very long time.

3. Mexican Paste - available here at The Cheese and Wine Shop

• Dries rock solid, used for the snowflakes I made, also plaques etc. Quite rufty-tufty! (Doesn't break too easily)

4. Modelling Paste - available here at The Cheese and Wine Shop

• Dries hard (can be used instead of Mexican Paste)

Word Cloud for This Product

We want you to be completely satisfied with our goods. However, despite our best efforts, things do go wrong, parcels do go astray, or perhaps its not the right colour. Regardless, we want to make sure we put them right as quickly as possible. So to return goods, we need to give you a Return Merchandise Authorisation (RMA); please dont send anything back without contacting us, and obtaining an RMA.

To Return Goods, and get a RMA

If you want to return goods to us ...

1. please log in to your account
2. under Orders, select the Previous Orders tab.
3. from there, select the relevant order number
4. click on the RMA link, which is towards the right hand side
5. Please provide as much information as possible as to why the product/s are unstaisfactory
6. await our reply (if we havent replied within 48 hours, please call to ensure we have received your request)

Refunds ... The Cheese and Wine Shop of Wellington offers a full refund on all goods that you may be dissatisfied with (this includes Sale items). Customers who send back unwanted goods that are not damaged will receive the value of the item purchased less the delivery costs.
 
Unsuitable or defective items may be returned for refund or exchange providing they are received within 7 working days of the original delivery date in brand new, unused condition, in the original undamaged packaging (with labels intact, including hygiene strips)

Please ensure that your return is accompanied by a note stating your name, address, email address, contact telephone number, order number, RMA and the reason for the return and what refund/exchange you require. (As agreed in the RMA)
 
We will consider the overall condition of the product being returned when making a refund. As soon as we receive your goods we will process your request for a replacement item or refund. We will notify you via email as soon as your request has been processed.
 
You will need to pay the cost of returning goods to us, unless the goods are defective in which case you will receive a full refund including your postage and packaging costs. Proof of return and postage will be required should an item be lost in transit. Neither refunds nor replacements can be made until such proof is provided. We strongly suggest you get a Certificate of Posting from the Post Office when you send an item back.

All refunds are applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the agreement to refund.
 
If you have requested a refund, or replacements of a lower value than the returned goods, a refund will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

If you have requested replacements of a higher value, you will need to contact us to make the additional payment.
 
Sending Goods back..

Once you have a return number from us, and you need to return the goods ... please enclose your order number and ensure all items are well packaged to prevent damage. We recommend using a tracked service to ensure they reach us.

Please send them to;