More about Hine Rare VSOP .... It is amazing how smooth it is for a VSOP in fact, some would say that it is unfair that it is only labelled a VSOP as it is a bridging gap between VSOP and XO. If you can't stretch to an XO buy this bottle of brandy.

About Hine: In 1791 young Thomas Hone left his home in Dorset, England to seek his fortune in France. He chose the Cognac region, perhaps because his family, living on the coast, had engaged in the common practice of smuggling cognac.

This was the time of the Revolution in France, and Thomas was arrested as a spy and imprisoned in the ancient Château of Jarnac. He was soon freed again and married Françoise Elisabeth, whose father owned a cognac company in Jarnac. He had married into a business that was to become his career and his obsession. He became a noted connoisseur, respected for his integrity and famous for the demands he made on his suppliers.

Over the years, he raised the art of making cognac to new heights, continuing to develop the business, to which, in 1817, he gave its present name: Thomas Hine & Company.

When he died, in 1822, he left more than a prosperous business. His legacy was a name already known and appreciated around the world for the exceptional quality of its cognacs.
In certain years, when the favourable climate has yielded an exceptional harvest, Hine sets aside a cognac drawn exclusively from the Grande Champagne region.

Experience, handed down over the centuries, enables Hine to detect the qualities that will create a true vintage cognac.
Over the years, Hine has built up an unrivalled collection of old vintages, of which a limited quantity is released each year.
For any given vintage, the climate of the year and the storage conditons influence the taste and the ageing process of the cognac, making each vintage unique...

The cognacs, never sold at less than 20 years of age, are especially prized by connoisseurs.

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We want you to be completely satisfied with our goods. However, despite our best efforts, things do go wrong, parcels do go astray, or perhaps its not the right colour. Regardless, we want to make sure we put them right as quickly as possible. So to return goods, we need to give you a Return Merchandise Authorisation (RMA); please dont send anything back without contacting us, and obtaining an RMA.

To Return Goods, and get a RMA

If you want to return goods to us ...

1. please log in to your account
2. under Orders, select the Previous Orders tab.
3. from there, select the relevant order number
4. click on the RMA link, which is towards the right hand side
5. Please provide as much information as possible as to why the product/s are unstaisfactory
6. await our reply (if we havent replied within 48 hours, please call to ensure we have received your request)

Refunds ... The Cheese and Wine Shop of Wellington offers a full refund on all goods that you may be dissatisfied with (this includes Sale items). Customers who send back unwanted goods that are not damaged will receive the value of the item purchased less the delivery costs.
 
Unsuitable or defective items may be returned for refund or exchange providing they are received within 7 working days of the original delivery date in brand new, unused condition, in the original undamaged packaging (with labels intact, including hygiene strips)

Please ensure that your return is accompanied by a note stating your name, address, email address, contact telephone number, order number, RMA and the reason for the return and what refund/exchange you require. (As agreed in the RMA)
 
We will consider the overall condition of the product being returned when making a refund. As soon as we receive your goods we will process your request for a replacement item or refund. We will notify you via email as soon as your request has been processed.
 
You will need to pay the cost of returning goods to us, unless the goods are defective in which case you will receive a full refund including your postage and packaging costs. Proof of return and postage will be required should an item be lost in transit. Neither refunds nor replacements can be made until such proof is provided. We strongly suggest you get a Certificate of Posting from the Post Office when you send an item back.

All refunds are applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the agreement to refund.
 
If you have requested a refund, or replacements of a lower value than the returned goods, a refund will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

If you have requested replacements of a higher value, you will need to contact us to make the additional payment.
 
Sending Goods back..

Once you have a return number from us, and you need to return the goods ... please enclose your order number and ensure all items are well packaged to prevent damage. We recommend using a tracked service to ensure they reach us.

Please send them to;