More about Haku Sake ..

is brewed with a 250-year-old traditional technique of Hakutsuru as their main product that has been getting a good reputation from long-loving customers. It is characterised by its well-matured, full-bodied taste and mellow reverberation.

Matches almost any dish. If served hot, has a good affinity with dishes with a salty taste or a soy sauce taste and dishes with body.Tempura (with salt or dipped in sauce), Sukiyaki, Tofu dishes, and Pot dishes (e.g., Shabu-shabu).

Enjoy this Sake in a wide range from cold to warm/hot, and sweet/dry changes can be enjoyed depending on the temperature.

Still more about Sake ...

Sake, Japan`s famous rice wine, is as steeped in history as Sumo or the Samurai dating back to the 3rd century, the first sake was called Kuchikami, "no sake" or "chewing- in-the-mouth sake." Happily, today sake isn't made this way, but back then, rice, chestnuts and millet would be chewed by the whole village and then spat out into a tub to ferment. It was an important part or Shinto religious festivals, wedding celebrations and New Year`s festivals.

Today`s Sake has changed much from from early times. It was centuries before they discovered yeast, which greatly increased its alcohol content.

The second world war also altered the recipe. Rice shortages forced brewers to develop new ways to increase their yields. By government decree, pure alcohol and glucose were added to small quantities of rice mash, increasing the yield by as much as four times. 95% of today's Sake is made using this technique, left over from the war years, though connoisseurs say that the best sake is still made with just rice, Koji rice and water only and best served warm.

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We want you to be completely satisfied with our goods. However, despite our best efforts, things do go wrong, parcels do go astray, or perhaps its not the right colour. Regardless, we want to make sure we put them right as quickly as possible. So to return goods, we need to give you a Return Merchandise Authorisation (RMA); please dont send anything back without contacting us, and obtaining an RMA.

To Return Goods, and get a RMA

If you want to return goods to us ...

1. please log in to your account
2. under Orders, select the Previous Orders tab.
3. from there, select the relevant order number
4. click on the RMA link, which is towards the right hand side
5. Please provide as much information as possible as to why the product/s are unstaisfactory
6. await our reply (if we havent replied within 48 hours, please call to ensure we have received your request)

Refunds ... The Cheese and Wine Shop of Wellington offers a full refund on all goods that you may be dissatisfied with (this includes Sale items). Customers who send back unwanted goods that are not damaged will receive the value of the item purchased less the delivery costs.
 
Unsuitable or defective items may be returned for refund or exchange providing they are received within 7 working days of the original delivery date in brand new, unused condition, in the original undamaged packaging (with labels intact, including hygiene strips)

Please ensure that your return is accompanied by a note stating your name, address, email address, contact telephone number, order number, RMA and the reason for the return and what refund/exchange you require. (As agreed in the RMA)
 
We will consider the overall condition of the product being returned when making a refund. As soon as we receive your goods we will process your request for a replacement item or refund. We will notify you via email as soon as your request has been processed.
 
You will need to pay the cost of returning goods to us, unless the goods are defective in which case you will receive a full refund including your postage and packaging costs. Proof of return and postage will be required should an item be lost in transit. Neither refunds nor replacements can be made until such proof is provided. We strongly suggest you get a Certificate of Posting from the Post Office when you send an item back.

All refunds are applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the agreement to refund.
 
If you have requested a refund, or replacements of a lower value than the returned goods, a refund will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

If you have requested replacements of a higher value, you will need to contact us to make the additional payment.
 
Sending Goods back..

Once you have a return number from us, and you need to return the goods ... please enclose your order number and ensure all items are well packaged to prevent damage. We recommend using a tracked service to ensure they reach us.

Please send them to;